TechHouse Pro™ AutoCurtain

Frequently Asked Questions (FAQ)

Welcome to TechHouse Pro™! Below are some common questions our customers ask. If you don’t find the answer you’re looking for, feel free to contact us at hometechpro6@gmail.com.

1. What is TechHouse Pro™?

TechHouse Pro™ is an online store offering the latest in smart home gadgets and technology. From smart lighting and security systems to automation tools, we help you make your home more intelligent and efficient.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping fees and delivery times may vary depending on your location.

3. How long does delivery take?

Delivery time depends on your shipping method and location. On average:

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days
  You’ll receive a tracking number once your order has been shipped.

4. How can I track my order?

Once your order is processed and shipped, we’ll send you a tracking link via email. You can use that link to check the status of your delivery at any time.

5. What payment methods do you accept?

We accept major payment methods including:

• Visa / Mastercard
• PayPal
• Apple Pay
• Google Pay
• Other secure payment options at checkout

6. Is my personal data secure?

Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. For full details, please see our [Privacy Policy].

7. What if I receive a damaged or faulty product?

We’re sorry for the inconvenience! Please contact us within 7 days of delivery with your order number and photos of the item. We’ll assist with a replacement or refund as per our [Return Policy].

8. Can I cancel or change my order?

If your order hasn't been processed yet, we can cancel or modify it. Contact us as soon as possible at hometechpro6@gmail.com with your order number.

9. Do your products come with a warranty?

Yes, most of our products come with a 12-month warranty. Check the product page for specific warranty information.

10. How do I set up my smart device?

Each product comes with a user manual. We also provide setup guides and video tutorials on our website. If you need help, contact our support team for step-by-step assistance.

Need more help?
📧 Email us anytime: hometechpro6@gmail.com
We’re here to make your smart home journey easy and enjoyable! 🏠✨

Shipping Policy – TechHouse Pro™

Processing Time

All orders are processed within 1–3 business days. You will receive an email confirmation when your order is shipped.

Shipping Methods & Estimated Delivery Times

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days
  Note: Delivery times may vary depending on your location and customs processing.

Shipping Fees

Shipping costs are calculated at checkout based on your destination and selected shipping method.

International Shipping

We deliver worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Tracking Your Order

A tracking number will be provided via email once your order has been shipped. You can track your package through the link provided.

Delivery Delays

We are not responsible for delays caused by shipping carriers, customs processes, or unforeseen events such as weather, natural disasters, or public holidays.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to the wrong address due to customer error.

Questions?
📧 Contact us at hometechpro6@gmail.com if you have any issues or questions regarding your delivery. We're happy to help!

Return & Refund Policy – TechHouse Pro™

1. Return Eligibility

If you're not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange. To be eligible for a return:

• Items must be in original condition, unused, and in the original packaging.
• You must provide proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software
• Items marked as "final sale"
• Used or damaged items not due to shipping or manufacturing defects

3. How to Initiate a Return

To start a return, please contact us at hometechpro6@gmail.com with the following details:

• Your name and order number
• Reason for return
• Clear photos (if the item is damaged or defective)

We will review your request and provide instructions for return shipping.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong item was received.

5. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

6. Damaged or Defective Items

If you receive a damaged or faulty product, please email us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund.

Need Help?
📧 Contact us at hometechpro6@gmail.com for any return or refund-related inquiries. We're here to help!

How to Use – Intelligent Curtain Robot (Model: LY1668)

Transform your curtains into a smart system in minutes!

📦 What's in the Box:
- Curtain Robot
- Charging Cable
- Mounting Brackets
- User Manual

🔋 Charging & Battery Life:
- Battery Type: 4000mAh Lithium Battery
- Battery Life: Up to 6 months on a single charge (with typical use of opening/closing once per day)

🛠️ Installation:
1. Compatibility: Works with most curtains installed on sliding or rail systems.
2. Mounting: Use the included brackets to mount the robot to the curtain rail.
3. Charging: Plug into a power source for charging (fully charges in a few hours).

📱 App Setup (via Tuya / Smart Life):
1. Download the Smart Life app from the App Store or Google Play.
2. Open the app and tap the “+” button.
3. Select Small Home Appliances > Curtain Robot.
4. Follow the instructions to connect the device to your Wi-Fi network (only 2.4GHz supported).

⚙️ Features:
- Weight Capacity: Supports up to 8kg of curtains.
- Speed: 10 m/s.

💡 Tips:
- Make sure the robot is properly mounted and the curtains are aligned for smooth operation.
- If the curtains are too heavy, reduce the load to avoid overloading the motor.

❓ Need Help?
If you have any questions, feel free to contact us at:
📧 Email: hometechpro6@gmail.com

We are always ready to assist with setup or any other questions!